Frequently Asked Questions

Olympia Management Services partners with homeowner associations to provide professional community management and support. Our role is to carry out the policies set by the HOA Board of Directors, handle day-to-day operations, and ensure the community runs smoothly. This includes financial management, vendor coordination, architectural oversight, covenant enforcement, event planning, and resident communication.

While the Board makes the decisions, OMS serves as the trusted liaison—offering expertise, resources, and administrative support to help maintain property values and enhance the quality of life for all residents.

All Owners are required to pay assessments to fund the maintenance and upkeep of the common elements. Assessments are also utilized for the operation of the Association business, which includes insurance, utilities, and management and accounting staff. A portion of each month’s assessments may also be utilized to fund a reserve account, which allows the Association the opportunity to raise funds for future repairs.

In the fall, the Board of Directors prepares an annual budget that anticipates expenses for the next fiscal year. Then, the expenses are divided by the number of mapped units. The resulting figure represents each Owner’s annual assessment obligation, which is billed in equal monthly installments. An approved budget is circulated in November for ratification. Any modifications or adjustments take effect on the first of January, unless special circumstances dictate otherwise.

If you would like a property manager, family member, attorney, or real estate agent to have the ability to access and discuss your account with the management team, the Association requires certain documentation. Strict precautions are followed to protect the privacy of the Owners and their information. The management team requires written, signed authorization from the Owner of Record before any information can be provided to a non-owner. Please contact the management office when you need to authorize another individual on your account.

Any changes to an Owner’s contact information must be requested in person or through an Owner Information Form that is signed by the Owner of Record. To protect the privacy of the Owner’s information, the Association will not change account information over the phone or via e-mail request. The form must accompany any request. Once completed, the form may be hand-delivered, mailed to the Association at 11411 Southern Highlands Parkway, Suite 100, Las Vegas, Nevada 89141, or scanned and emailed to information@olympiacompanies.com.

Forms will not be accepted if (1) the Owner of Record has not signed the document, (2) the unit address is not listed, or (3) other required fields are not complete. It is advisable that an e-mail address be included with the request, even when mailed or hand-delivered.

Owner Information Forms are not processed through the Association’s lock box account or with any other form of payment. Please do not include these forms with your monthly payment (assessment or compliance) even if you are mailing directly to the Association’s office. Payments are processed by a different department, and the management team cannot guarantee that the account change requests will be addressed in a timely manner.

A single owner may have multiple account numbers based on differing account types (assessment, compliance, abatement, etc.). The database used by the Association stores an Owner’s account information by type and assigns a different number to each account type. The account number can generally be found on one’s statement. Individual statements are sent for each account type, which allows you to properly match account numbers to type. If you do not see your account number, then you can visit the Association offices or contact us.

The management company has provided a drop box for the convenience of residents needing to deliver paperwork or information after regular working hours. Generally, the box is checked in the morning of each regular business day. However, the box is not insured by the USPS, and neither the Association nor the management company can guarantee the safety of the information contained in the box prior to pick-up. Owners wishing to ensure the safety of the information are advised to use the USPS for delivery.

Individuals using the drop box are strongly encouraged to place all information in an envelope and to identify the relevant unit address and owner name on the outside of the envelope. Loose papers can be easily mixed with paperwork from other Owners using the drop box. Correspondence, account payments, architectural applications, and other forms are accepted through the drop box.

An Owner can obtain an account balance by reviewing a monthly account statement, utilizing the Owner Login, or meeting with a customer service representative at the management office.

Account statements are mailed monthly and generally reflect payment activity through the 20th day of the preceding month, along with any payment obligations coming due on the first day of the active month. The Association cannot guarantee that payments received after the 20th day of the month will be posted to an Owner’s account prior to printing and processing of the statements.

LATE FEES ARE POSTED ON THE 30TH OF EACH MONTH. (February fees are posted on the 28th.)

Owners who observe a potential violation of the Covenants or Rules may report the observation directly to the management office by phoning a customer service representative at 702.361.6640 or by sending an e-mail to information@olympiacompanies.com. However, it is important to note that privacy protections prevent the management team from providing any details back to the reporting Owner on the progress of the compliance process. In turn, the management team will not provide information regarding the person reporting a violation on a property to the property Owner. The management office will accept anonymous complaints as well, which will be verified by the Inspector before action is taken. If a complaint includes the reporting Owner’s information, the complaint will be filed in the reporting Owner’s file.

The Covenants and Rules are set forth in the recorded Declaration of Covenants, Conditions, and Restrictions as well as the Rules and Regulations. Owners may order a complete copy of either document on their Owner Login.

 

It is the responsibility of the Association’s Board to ensure that the appearance of the Community and the underlying themes are preserved. Therefore, any exterior change or improvement to a property or residence requires architectural review.

Review and approval are required for changes to exterior paint color, light fixtures, conversion from turf to desert xeriscape, new shrubs, new trees, additions, gazebos, etc. For comprehensive information about the architectural process, refer to the Design Manual. Digital copies can be located online through your account portal. Homeowners can reset their password from their Owner Login. Your account number and email will be required. If you do not have a password, please contact the Association’s management office.